Every child entitled to a voucher should now have received emails with codes to redeem your vouchers, they will then email the voucher back to you. However, as the whole country is trying to order the vouchers for their children the website is struggling to cope with demand. Unfortunately, once processed there is very little school can do and you need to redeem your codes when they are issued and then wait for your voucher to arrive. We are aware that at times the website can say the wait time maybe up to an hour but if you persevere you will get through. Quieter times are in the evening or during the weekend.

Please use this link to take you to the frequently asked questions from parents and carers, if you still need assistance after this there is contact details included in the link or email freeschoolmealsparentscarers@edenred.com

https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf

Kind regards

  • The School Office